English for Travel & Tourism
English for Travel & Tourism
A practical, scenario-based course for hospitality and tourism professionals — and for travellers preparing for international trips. Walk through every step of a typical journey (airports, hotels, restaurants, tours, emergencies) and learn the specific phrases that turn a transactional interaction into a five-star experience.
1. Course Description
English for Travel & Tourism is a practical, scenario-based course for people who use English on the move — travellers, hotel and lodge staff, tour guides, drivers, restaurant teams, and anyone working in Kenya's vibrant hospitality and tourism sector.
The course works through every step of a typical travel journey: airports and check-in, hotel arrivals and front-desk language, restaurants and ordering, giving directions, leading tours, handling complaints, and dealing with emergencies. You'll learn the specific phrases professionals use — and the ones that turn a transactional interaction into a five-star experience.
By the end of the course, hospitality staff will feel confident handling international guests, and travellers will be ready to navigate any English-speaking destination with ease.
2. Key Highlights
- Travel Vocabulary — The everyday vocabulary of moving around: transport, bookings, money, time, directions, and weather.
- Hotel Communication — Front-desk language for check-in/out, guest requests, complaints, recommendations, and small talk that builds rapport.
- Tour Guiding Skills — How to introduce a site, tell a story about it, manage a group, and handle questions confidently and warmly.
- Cultural Awareness — Friendly cross-cultural cues — what international guests expect, and small details that shape their experience.
- Emergency Phrases — Clear, calm language for medical issues, lost belongings, security incidents, and other unexpected moments.
3. Who Is It For
Hospitality and tourism professionals (front-of-house, guides, drivers) plus travellers preparing for international trips.
Course Content
General English
Lectures 5
Duration: 6 weeks
Travel Vocabulary
Lesson 1
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The everyday vocabulary of moving around: transport, bookings, money, time, directions, and weather.
Hotel Communication
Lesson 2
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Front-desk language for check-in/out, guest requests, complaints, recommendations, and small talk that builds rapport.
Tour Guiding Skills
Lesson 3
-
How to introduce a site, tell a story about it, manage a group, and handle questions confidently and warmly.
Cultural Awareness
Lesson 4
-
Friendly cross-cultural cues — what international guests expect, and small details that shape their experience.
Emergency Phrases
Lesson 5
-
Clear, calm language for medical issues, lost belongings, security incidents, and other unexpected moments.
Becky Mwangi
Founder & Lead Instructor
IELTS certified with 15+ years of teaching experience.
John Okonkwo
Senior English Instructor
Specializes in Business English and Corporate Training.
Sarah Kipchoge
IELTS & TOEFL Specialist
Certified IELTS examiner with a 98% pass rate among students.
Michael Kariuki
Pronunciation Coach
Expert in accent reduction and clear English communication.
Amelia Omondi
Content Developer
Creates engaging learning materials and course curriculum.
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